Refund policy

# Exchange Policy At 24 Care, a brand of M. D. Hygiene Private Limited, customer satisfaction is important to us. Please read our Exchange Policy carefully before placing your order. No Return Policy We do not accept returns on any products once they have been delivered. Exchange Policy We offer exchanges within 5–7 days from the date of delivery, subject to the following conditions: # Exchange Eligibility To be eligible for an exchange: * The exchange request must be raised within 5–7 days of receiving the order. * The product must be unused, unopened, and in its original condition. * All original packaging, labels, and seals must be intact. * The product must not show any signs of use, damage, or tampering. # Non-Exchangeable Items The following are not eligible for exchange: * Opened or used sanitary pads. * Products with broken or missing seals or packaging. * Products damaged due to misuse or improper handling after delivery. * Exchange requests made after the eligible exchange period. # How to Request an Exchange 1. Contact our customer support team within 5–7 days of delivery. 2. Share your order number along with the reason for the exchange. 3. Our team will review your request and provide further instructions. 4. Once the returned product passes our quality inspection, the exchange will be processed, subject to stock availability. Exchange Approval All exchange requests are subject to verification and approval by 24 Care. We reserve the right to reject any request that does not meet the eligibility criteria mentioned above. Contact Us For any exchange-related assistance, please contact us: Trade Name: 24 Care Legal Name: M. D. Hygiene Private Limited Email: [Info@mdhygiene.in](mailto:Info@mdhygiene.in) Phone: +91 7359252000